Frequently asked questions
GENERAL QUESTIONS
How can I find my size?
Every product page has a size chart. We recommend using this. If you cannot find it, our customer service will be happy to help you.
What is the estimated shipping time?
After your order is prepared for shipping, the average delivery time is 5-9 working days.
You can track your order via "Track your order".
I want to cancel my order. Is that possible?
Orders can be modified or canceled within 24 hours of purchase, as long as they haven’t yet been processed by our warehouse. Once processing begins, the order is finalized and prepared for shipment.
My order has arrived damaged. What should I do now?
We’re sorry to hear that your order arrived damaged, that’s not the experience we want for you. Please contact us at info@maryfeels.com
within 30 days of receiving your item.
To help us resolve this as quickly as possible, include your order number and a clear photo of the damaged product if available. In accordance with the US consumer protection laws, you’re entitled to either a full refund or a replacement at no additional cost.
Our team will make sure the issue is handled promptly and with care.
Which safe payment methods are available?
All payments are securely processed using SSL encryption. We currently accept:
- Credit Cards: Visa, Mastercard, American Express, UnionPay
- Debit Cards: Maestro
- Express Checkout: Shop Pay, Apple Pay, Google Pay
How can I return my product?
To initiate a return, please follow the instructions outlined in our Return Policy and get in touch with our customer support team. For full details, we recommend reviewing the Return Policy before proceeding.
Where can I find my order number?
Your order number is included in the confirmation email sent after checkout. If you didn’t receive it or can’t find it, please contact our customer support team at info@maryfeels.com and we’ll be happy to help.
I'm not satisfied with my order, what now?
We’re truly sorry to hear that your order didn’t fully meet your expectations. Your satisfaction matters to us, and we want to make things right.
Please feel free to reach out to us with your order details and a short description of what went wrong, and we’ll work with you to find the best possible solution. You can contact our support team at info@maryfeels.com.
For additional information, we recommend reviewing our Return Policy. While we always aim to deliver the highest quality, we understand that things don’t always go as planned. Thank you for your patience and understanding we’re always here to help and ensure you’re taken care of.
DELIVERY AND TRACKING
What are the shipping costs?
Mary feels covers all shipping costs and provides 100% free shipping on every order within the United States. Orders are shipped using trusted carriers such as USPS, UPS, or FedEx to ensure reliable and timely delivery.
My tracking link isn’t showing updates, what should I do?
No worries. We’ll keep you informed about your order via email, and you can also follow its progress directly on our website. Tracking details become available once your package has been received by the shipping carrier. Please note that updates may take a little time to appear.
Why hasn’t my order arrived yet?
Orders are usually processed within 1–2 business days, followed by an average delivery time of 4–7 business days. In some cases, shipping may take a little longer due to factors outside our control, such as carrier delays or high shipping volumes.
Rest assured, we’re doing everything we can to get your order to you as quickly as possible, and we’ll keep you updated on its progress via email.
REFUNDS & GUARANTEES
Where can I return my parcel to?
All returns are handled through our warehouse and must be sent by mail to the return address provided by our team via email. Please contact us at info@maryfeels.com before sending any return, so we can assist you and help ensure the process runs smoothly.
Proof of return shipment is required. For full details and conditions, we recommend reviewing our Return Policy before proceeding.
How long can I return my item?
We offer a 30-day return policy (after receipt).
How long does it take to receive my refund?
Once your return has been processed, refunds are typically issued within 5 business days. The amount will be returned to your original payment method.
What are the costs of returning my order?
While we offer free shipping on orders, return shipping costs are the responsibility of the customer. This includes the return label, and costs may vary depending on the carrier you choose.
For full details, please refer to our Return Policy or contact your selected shipping provider for specific rates.
CONTACT
How long does it take until my e-mail gets answered?
We aim to reply to all emails within 24 hours. During busy periods, responses may take a little longer. Thank you for your patience and understanding.
Can I get in touch by phone?
Yes, we can also be reached by phone at +1(202) 221-3026 for business purposes.
Our customer service can be reached at info@maryfeels.com
Customer Service Hours (Eastern Time, ET):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM