Cookie Policy

Last Updated: January 19, 2026

To ensure our store is as comfortable and transparent as our knitwear, we provide this overview of how we use cookies. This policy is part of our commitment to your privacy and US consumer protection standards.

Document Overview

1. What are Cookies and Similar Technologies?

Cookies are small text files stored on your device when you visit our store. In addition to cookies, we use:

• Pixels & Tags: Tiny graphics that allow us to track if you've opened an email or clicked an ad on social media.
• Scripts: Small pieces of code that help our store load faster and display correctly on your screen.

2. How We Use Cookies

We use these technologies for the following purposes:

• Operation: To keep your shopping cart updated and ensure a secure checkout process.
• Insights: To see which products, like our Heart-Knit Sweater, are trending so we can improve our collections.
• Preferences: To remember your preferred shipping region (United States) and display prices correctly.
• Marketing: To measure the effectiveness of our advertisements on Google and Meta.

3. Detailed Cookie Categories

• A. Essential Cookies: Required for the site to function. Without these, you cannot complete a purchase. Retention: Session up to 1 year.
• B. Performance & Analytics: These help us count visits and traffic sources. Retention: Up to 24 months.
• C. Marketing & Advertising: Used to deliver relevant ads and track their performance. Retention: Usually 3 to 12 months.

4. Third-Party Partners

We use trusted third-party services that may set cookies on your device:

• Shopify: Handles our checkout and security. Shopify Privacy Policy
• Google (Analytics & Ads): Used for traffic measurement. Google Privacy Policy
• Meta (Facebook/Instagram Pixel): Measures ad effectiveness. Meta Privacy Policy

5. Managing Your Preferences

You can manage or delete cookies directly through your browser settings:

• Chrome: chrome://settings/cookies
• Safari: Preferences → Privacy
• Edge: Settings → Cookies and site permissions
• Firefox: Options → Privacy & Security

6. Your US Privacy Rights

Depending on your state of residence (e.g., California), you have the right to:

• Opt-out of "Sale" or "Sharing": Direct us not to share your data with third parties for targeted advertising.
• Global Privacy Control (GPC): Our site recognizes GPC signals from your browser as a valid opt-out request.

COMPANY & CONTACT INFORMATION

1. Business Identity & Legal Disclosure

• Trading Name: Mary Feels
• Legal Entity: NJ Growth VOF (Registered Partnership)
• Chamber of Commerce (NL): 98798502
• VAT Number (NL): NL868647755B01
• Business Role: Mary Feels is owned and operated by NJ Growth VOF, a registered partnership in the Netherlands. We are fully responsible for all transactions and customer delivery guarantees.

2. Headquarters & US Logistics Hub

• Registered Business Headquarters (Netherlands): Amstelhof 77, 2262 EG, Leidschendam, Netherlands
• Authorized US Return & Logistics Hub (Parcels Only): 3450 NW 115th Ave, Miami, FL 33178, United States
• Important Note: Our Netherlands HQ is an administrative office and not a retail location. All physical customer returns are processed through our specialized Miami logistics hub to ensure fast handling for our US customers.

3. Pricing, Tax & Return Transparency

• Final Price Guarantee: The total at checkout is the final price you pay.
• No Hidden Fees: We cover all international logistics costs. For US orders under $800, no import duties or additional customs fees apply upon delivery.
• No Restocking Fees: We do not charge any restocking or administrative fees for returns.
• Refund Processing: Once a return is received and inspected at our Miami hub, refunds are processed back to the original payment method within 5 business days.

4. Contact Information

• Support Email: info@maryfeels.com
• Support Phone: +1 (202) 221-3026
• Response Time: We aim to respond to all inquiries within 24 hours (Monday - Friday).
• Customer Service Hours (Eastern Time - ET):

  • Monday to Friday: 9:00 AM – 5:00 PM

  • Saturday to Sunday: 9:00 AM – 1:00 PM

5. US Consumer Protection Compliance

• Policy Standards: This website and its policies are designed to comply with the Federal Trade Commission (FTC) consumer protection guidelines for mail-order merchandise.
• Rights: Our 30-day return policy is provided in addition to your statutory rights under US consumer law.